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Glossary

Business Transformation

TTEC | Glossary | Business Transformation

What is Business Transformation?

Business Transformation is the continual process of evaluating and changing an organization's systems, processes, people, and technology to become more efficient and effective.

In order to compete in a highly disruptive and competitive market, contact centers must go through a Business Transformation to develop an agile mindset and easily adapt to evolving customer demands.

To drive change and business results for our clients, TTEC focuses on two core areas of Business Transformation: (1) Operational and (2) Strategic.

When we help organizations through an Operational Business Transformation, we implement solutions to revamp our client's current operating model to drive new efficiencies across the entire organization. When we focus on Strategic Business Transformation for our clients, we identify innovative ways to futureproof their contact centers to ensure they're always one step ahead of competition.

Additional Business Transformation Resources