September 30, 2022 Customer Strategist Case study: ThirdLove’s Secret to Getting Intimate With Customers The online startup has upended bras with data science and is just getting started. Retail and eCommerce
September 30, 2022 Customer Strategist Can You Spot a Toxic Company Culture? Hint: It’s a bad sign if employees don’t speak up.
September 29, 2022 Customer Strategist Brewing a Turnaround at DAVIDsTEA The retailer shares insights on its data-driven transformation and loyalty lessons learned. Retail and eCommerce
September 29, 2022 Customer Strategist Best Western Prepares for an Interconnected Future Senior Manager of Digital Outreach Lonnie Boutté explains why his role has an expiration date, and why he’s OK with that. Travel and Hospitality
September 28, 2022 Customer Strategist AT&T Eyes the CX of the Future The telco giant is transforming the way it listens to employees and customers. Communications
September 26, 2022 Customer Strategist The AI Divide Consumers have a love-hate relationship with artificial intelligence.
September 26, 2022 Customer Strategist ADP Gets to the Heart of Emotional Connections The company takes a strategic approach to building emotional connections with customers and drives significant outcomes.
September 26, 2022 Customer Strategist 8 Ways for CEOs to Rethink Employee Engagement When employees have confidence in their leaders, they are more likely to be engaged in their work and committed to the organization.
September 26, 2022 Customer Strategist 7 Customer Service #Fails That Yield Insights What looks like a mistake today could lead to a breakthrough tomorrow.
September 23, 2022 Customer Strategist 5 Ways to Make Financial Customer Support Smarter and Faster in a New Reality Start reimagining the customer experience. Retail Banking
September 23, 2022 Customer Strategist 5 Ways Companies are Becoming Truly Customer-Centric New research shows that companies are entering the next phase of customer-centric transformation.
