Contact Center Operations Resources

Customer Journey Strategy: Five Ways to use Customer Journey Maps as a Strategic CX Tool

Decoding RPA and Intelligent Automation in the Contact Center

3 Essential Steps to Prepare Bots and Employees for Shared Success

6 Proven Ways to Win With Messaging

A strategic guide for transforming messaging into a competitive advantage

Savvy Leads Training Delivers the Goods for Logistics Group

Agile sales team exceeds client targets from the start

Women in Leadership: A Blueprint for Building a Successful Employee Community

NRF 2020: What is the Future of Work?

Turning Up the Heat on Cold Call Conversions

Removing pain points from the sales process delivers above-target performances

Game On: 6 Ways to Boost Employee Performance

A First Look at 2020 Retail at NRF’s “Big Show”

NRF 2020 Recap: Retail Experiences Re-envisioned

Enter a New Reality of Employee Training

Prepare your workforce with simulated learning that mirrors real-life scenarios.

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