December 18, 2019 Case Study Financial Services and Insurance Sophisticated analytics and pipeline management drives leads up 47% A financial services company optimized its credit card enrollment pipeline with powerful analytics, experienced associates, and robust performance management
November 22, 2019 Blog Stumped on CX Metrics? Ask These 4 Questions to Uncover a Complete Customer Picture
November 14, 2019 Case Study Communications Digital transformation powered by RPA/RDA More than 200 customer-related automated processes reduce a telecom’s cost to serve
November 12, 2019 Case Study Communications Telecom maintains CX quality, retains highly skilled associates with rebadge We recruited existing experts and seamlessly transitioned those remaining without any loss of performance
November 5, 2019 Case Study Healthcare Payers Beating backlogs with back-office accuracy, speed Agile team cleared a health insurer’s report backlog in record time
November 1, 2019 Case Study Financial Technology Fast-growing fintech achieves fast CSAT improvements A hypergrowth fintech scaled its customer support with a digitally enabled team-based approach and emphasis on data security
October 16, 2019 Toolkit Key Questions to Ask Every Potential Sales Outsourcing Provider The right sales outsourcing partner can help you perfect your sales pitch and sell to your sweet spot all day, every day.
October 11, 2019 Blog Is a Cloud Contact Center Partner Right For You? Ask These 5 Questions to Find Out
