January 15, 2020 Customer Strategist Startup Growth in the Age of Disruption 3 tips for scaling your hypergrowth business.
December 23, 2019 Case Study Retail Banking Ready, set, ramp to support retail credit card rollout Comprehensive onboarding and training deliver best-in-class results
December 18, 2019 Case Study Financial Services and Insurance Sophisticated analytics and pipeline management drives leads up 47% A financial services company optimized its credit card enrollment pipeline with powerful analytics, experienced associates, and robust performance management
November 22, 2019 Blog Stumped on CX Metrics? Ask These 4 Questions to Uncover a Complete Customer Picture
November 14, 2019 Case Study Communications Digital transformation powered by RPA/RDA More than 200 customer-related automated processes reduce a telecom’s cost to serve
November 12, 2019 Case Study Communications Telecom maintains CX quality, retains highly skilled associates with rebadge We recruited existing experts and seamlessly transitioned those remaining without any loss of performance
November 5, 2019 Case Study Healthcare Payers Beating backlogs with back-office accuracy, speed Agile team cleared a health insurer’s report backlog in record time
