Contact Center Operations

Telecom maintains CX quality, retains highly skilled associates with rebadge

We recruited existing experts and seamlessly transitioned those remaining without any loss of performance

Fast-growing fintech achieves fast CSAT improvements

A hypergrowth fintech scaled its customer support with a digitally enabled team-based approach and emphasis on data security

Smart Seasonal drives $4.5M projected cost savings

Using Smart Seasonal, an insurance firm reallocated a large pool of licensed skilled associates to other programs during non-peak seasons to retain workers and contain costs