March 17, 2020 Video Humanify® @home Our remote contact center associate solution merges the quality and security of an on-site center with the cost structure and flexibility of a work-from-home model.
March 12, 2020 Blog Intelligent Automation Tools: Optimize your Contact Center with Intelligent Automation Software
March 10, 2020 Strategy Guide Resiliency Begins at Home Home-based associates represent the future of the contact center.
February 27, 2020 Trends Report Special Report: CX Fraud Prevention This special report reveals a more productive approach to CX fraud prevention.
February 19, 2020 Client Story Healthcare firm achieves 98% data accuracy from back office improvements Quality and performance requirements were raised in response to the high levels achieved by TTEC Healthcare
February 17, 2020 Client Story Automating claims increases accuracy up to 80% A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system Financial Services and Insurance
