February 27, 2020 Trends Report Special Report: CX Fraud Prevention This special report reveals a more productive approach to CX fraud prevention.
February 19, 2020 Case Study Healthcare Healthcare firm achieves 98% data accuracy from back office improvements Quality and performance requirements were raised in response to the high levels achieved by TTEC
February 17, 2020 Case Study Financial Services and Insurance Automating claims increases accuracy up to 80% A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system
February 17, 2020 Case Study Healthcare Payers Building a nimble healthcare claims processing system A global health services organization reconfigured its claims systems, eliminating 25% to 30% of time spent on case processing
February 17, 2020 Case Study High Tech Eliminating friction for superior UX A leading prescriptive analytics company transformed the user experience with a templatized platform, reporting dashboard, and more
February 10, 2020 Blog Customer Journey Strategy: Five Ways to use Customer Journey Maps as a Strategic CX Tool
February 4, 2020 Strategy Guide 6 Proven Ways to Win With Messaging A strategic guide for transforming messaging into a competitive advantage
