Back-office Support Resources

4 Best Practices to Redefine Back Office Services

Powering superior support

In a real-time information world, customer service needs to keep pace with demand

Employee Engagement Best Practices for Hypergrowth and Beyond

Research Shows Digital Transformation Maturity Across the Enterprise

Three Lessons in Building Customer Trust

10 Buckets to Dig Your Way Out of Subpar Customer Experiences

The Role of Emotions in Customer and Employee Experience

Forget the Robot Apocalypse: Let’s Talk About a New Collaborative Workforce

Turn the GDPR into a Carrot—Not a Stick

Happy (Re)new year!

One-upping banking fraud

A large U.S. bank wanted to improve external fraud prevention and enhance the quality of fund transfers between accounts in the U.S. and Mexico

Using Scripts to Get the Right Take on Your Customer Experience

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