July 27, 2020 Client Story Proactive associates using AI save the day with 95% CSAT Customer care associates proposed a hybrid AI/human crowdsourced solution that produced eye-popping results High Tech
March 30, 2020 Client Story The right knowledge leads to better member experiences An updated and relevant knowledgebase becomes a valuable tool for healthcare advocates Healthcare Payers
February 19, 2020 Client Story Healthcare firm achieves 98% data accuracy from back office improvements Quality and performance requirements were raised in response to the high levels achieved by TTEC Healthcare
February 17, 2020 Client Story Automating claims increases accuracy up to 80% A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system Financial Services and Insurance
November 14, 2019 Client Story Digital transformation powered by RPA/RDA More than 200 customer-related automated processes reduce a telecom’s cost to serve Communications
November 5, 2019 Client Story Beating backlogs with back-office accuracy, speed Agile team cleared a health insurer’s report backlog in record time Healthcare Payers
September 18, 2019 Cheat Sheet How to Maximize Your Back Office in 4 Steps Organizations that value customer experience know their back office services provide invaluable support. That’s because they understand a strong backline is a strong frontline.
