November 10, 2020 Blog Pro sales lesson: Indirect sales vs. Inside sales and how sales outsourcing can help
October 29, 2020 Video Build and Maintain Trusting Relationships with the Right CX Partner People, process, and technology strategically orchestrated to meet ever-evolving patient and member expectations
July 27, 2020 Client Story Proactive associates using AI save the day with 95% CSAT Customer care associates proposed a hybrid AI/human crowdsourced solution that produced eye-popping results High Tech
March 30, 2020 Client Story The right knowledge leads to better member experiences An updated and relevant knowledgebase becomes a valuable tool for healthcare advocates Healthcare Payers
February 19, 2020 Client Story Healthcare firm achieves 98% data accuracy from back office improvements Quality and performance requirements were raised in response to the high levels achieved by TTEC Healthcare
February 17, 2020 Client Story Automating claims increases accuracy up to 80% A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system Financial Services and Insurance
