Back-office Support Resources | TTEC

March 30, 2015 Blog

On the Path to Creative Disruption
March 12, 2015 Blog

Four Tips to Engage and Empower Your Workforce
January 30, 2015 Blog

Three Ways to Better Understand What Customers Want
January 27, 2015 Blog

Eleven Steps to Prevent Your Organization from ‘Breaking Bad’
November 29, 2014 Case Study Healthcare

A prescription for simplicity

An inefficient workflow was costing a pharmacy business thousands in lost revenue, and leading to frustrated physicians and patients. We helped improve the process by focusing on needs of patients
November 6, 2014 Blog Financial Services and Insurance

Five Benefits of Recruitment Process Outsourcing in Financial Services
September 23, 2014 Blog Financial Services and Insurance

Four Reasons to Get Comfortable with Financial’s At-Home Associate Service Strategy
July 14, 2014 Blog

Five Contact Center Imperatives in a Global, Omnichannel Environment
July 10, 2014 Blog

Synthesizing Knowledge and Technology to Deliver on Customers’ Omnichannel Support Expectations
November 19, 2013 Blog

Three Keys to Bridging Marketing and Sales
March 1, 2011 Customer Strategist Healthcare

UnitedHealthcare’s Innovation Impact

The insurer’s transparent and holistic approach to customer experience is helping its end customers make better-informed decisions about their health.