2021 was about moving forward. The content we wrote this year focused on how the best of humanity, technology, and innovation helped organizations push past the pandemic and into a brighter future for customers and employees.
Join us as we explore TTEC’s most popular content from this year to get a head start on making 2022 the best year ever for CX:
- Contact center vs. call center: 6 key differences and why it matters
- 5 tips for avoiding work-from-home scams (and how to land legit remote jobs)
- Ten contact center IVR best practices to improve CX
- Sales outsourcing: 11 benefits of outsourcing sales
- Contact center automation: tools and trends for the decade ahead
Customer Strategist Journal articles
- Digital customer experience strategy: Six key areas to focus your efforts
- 4 CRM trends driving innovation
- Loyalty program strategy: 5 best practices to align with your business strategy
- The 4 steps to becoming customer-centric airline
- The future impact of social media
Strategy guides & special reports
- Customer experience trends for 2021
- New benchmarks for customer contact performance
- How to elevate your customer’s journey in 5 simple steps
- 7 customer experience strategies for contact centers post-crisis
- Reimagine the citizen experience
- Top customer service AI and automation trends for 2022
- Retail pharmacy vaccine rollout
- Inside sales outsourcing: 11 ways to grow your business
- Open enrollment: smart seasonal strategies that drive more conversions for less
- How virtual contact center support beat brick-and-mortar results
