Authors

Sandy Mandair, Head of Product Management

Sarah Kantor, Senior Consultant, Process Improvement

Sarah McDonald - Director of Business Solutions, TTEC Engage

Sarah Rugnath, Senior Advisor, TTEC Asia-Pacific

Scott Fessler, vice president and Agility portfolio leader, TTEC

Sean Canning - Senior Vice President, EMEA Engage Operations

Sean Riordan, Contributing Writer

Sean Sneed, Executive Director, TTEC Engage Sales

Semih Akan, senior consultant

Seth Earley, CEO, Earley Information Science, and Editor, IT Professional Magazine

Shahidul Mannan, Vice President and General Manager, Humanify Insights Platform

Sharron Stillwell, Executive Director of Remote Operations Support