Authors

Tunc Akyurt, Managing Partner, financial services

Val Farlow, Senior Vice President and General Manager, TTEC Healthcare Solutions

Vicki Broman - Manager, Voice User Interface Design Team, Customer Technology Services

Vicki Steere - Director of Talent Acquisition Marketing

Victor Siow - Manager

Vimendree Perumal - Senior Consultant

Vineet Kumar, Healthcare CX and Strategy Adviser, TTEC

Wayne Kay, VP of Sales, TTEC EMEA

Wei Chang - Senior Consultant

Wes Humphrey, Senior Vice President, Banking, Financial Services, and Insurance, TTEC

Weston McDonald - Financial Services Practice Lead

Zyreen Hammar J. Pacifico, Senior Research Analyst, Marketing Analytics, Global Market Research