Authors

Paul Ignasinski, Senior Partner, Strategy & Operations

Paul Smitherman, Contributing Writer

Peter Difilippantonio - Director of Client Development, TTEC Engage

Peter Dorrington, Director, Customer Insights, TTEC Digital

Peter Griffith, Executive Director, TTEC Digital

Peter Urbain - Client Executive, Healthcare

Phil Murphy, Vice President, Operations, TTEC Asia-Pacific

Philip Say, Vice President of Solutions, Product Management

Philip Voelker - Senior Copywriter

Piero Termignone, Executive Director Global Workforce Management

Polly A. Howerton-Lynch, Vice President, Operational Business Intelligence

Rachel Kanack - Vice President for Global Compensation and Benefits, Human Capital