Authors

Mike McGuirk, Senior Vice President, Analytics, TTEC Digital

Mike Orlic, Vice President, Managed/Growth Services

Milli Rice, Consultant, Process Improvement, Transformation & Proactive Solutions

Mohamad Ghalayini - Manager

Mustafa Ibrahim, senior manager

Nancy Scott, Vice President, Managed/Growth Services, Sales

Neill Osika - Vice President, Financial Services

Nick Cerise, CMO, TTEC

Nick Hopkins, Director, TTEC Digital

Nick Viles, Head of Customer Experience & Analytics Consulting for TTEC EMEA

Nick Viles, partner and Richard Longhurst, senior manager, TTEC EMEA

Nikki DeGuelle, Directrice Exécutive de la Livraison chez TTEC