Authors

Jordan Fladell, CEO, mLevel

Jovanna Dukes, Vice President, Financial Services, TTEC

Jovelle Corcuera, Director, Transformation and Proactive Solutions

JT Rose - Vice President, Business Development

Judi Hand, Executive Vice President, Chief Revenue Officer

Judith Almendra, Vice President, Human Capital

Judith Aquino, Senior Editor

Julie Stone, Chief Learning Officer, TTEC

Kacey Hartung, Director of Insights and Analytics

Kamesh Somanchi - Senior Vice President

Kate Kompelien, Director of CX Solutions at Avtex

Kate Malter, Director, TTEC