Authors

Katie Rawson, Executive Director, Process Improvement CLSSMBB, PMP

Kaushal Mehta, VP and GM, TTEC India

Kay-Ven Jao, Senior Analyst, TTEC

Keith Nyhouse - Vice President and General Manager, TTEC Engage

Ken Howes, Director of Strategic Analytics, TTEC Digital

Ken Tuchman, Chairman and CEO

Ketan Kumar, Vice President, TTEC Global Back Office

Kevin Strom, Vice President of TTEC Gaming

Kevin Zehnder - Executive Director, Customer Experience

Kip James, Vice President, Information Security, TTEC

Kristen Hein, Group Vice President, TTEC BFSI practice

Lamont Exeter, Vice President, Learning & Performance, TTEC Digital