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Authors

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Kevin Zehnder - Executive Director, Customer Experience
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Kip James, Vice President, Information Security, TTEC
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Kristen Hein, Group Vice President, TTEC BFSI practice
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Lamont Exeter, Vice President, Learning & Performance, TTEC Digital
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Larry Mead, Partner, TTEC Digital Experience Strategy Consulting
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Laura Butler, Chief People Officer, TTEC
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Laura Ward - Vice President IT, TTEC Enage
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Len Patane - Executive Director, Learning & Performance, TTEC Digital
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Lester Estonina, Executive Director, Operations, Teletech Philippines
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Louise Erven, Executive Director, Learning and Performance, TTEC Digital
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Lynette Koronowski, Director of Leadership and Learning
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Lynne Harrold, Executive Director of Analytics, TTEC Digital
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