Authors

Kevin Zehnder - Executive Director, Customer Experience

Kip James, Vice President, Information Security, TTEC

Kristen Hein, Group Vice President, TTEC BFSI practice

Lamont Exeter, Vice President, Learning & Performance, TTEC Digital

Larry Mead, Partner, TTEC Digital Experience Strategy Consulting

Laura Butler, Chief People Officer, TTEC

Laura Ward - Vice President IT, TTEC Enage

Len Patane - Executive Director, Learning & Performance, TTEC Digital

Lester Estonina, Executive Director, Operations, Teletech Philippines

Louise Erven, Executive Director, Learning and Performance, TTEC Digital

Lynette Koronowski, Director of Leadership and Learning

Lynne Harrold, Executive Director of Analytics, TTEC Digital