Authors

Lynette Koronowski, Director of Leadership and Learning

Lynne Harrold, Executive Director of Analytics, TTEC Digital

Macario Gallegos - Vice President, Technical Project Management

Marcy Riordan, Partner, Insights, TTEC Digital

Marji McClure, Contributing Writer

Mark Felix, CEO, rogenSi, a TTEC company

Mason Jones, Vice President of Business Development

Matt Johns, Executive Director Customer Experience, TTEC Digital

Matthew Achak, President, FCR

Matthew Baker, Partner, Learning & Performance

Matthew Trebb, Group Vice President of TTEC Agility

Matus Valo, Executive Director of Travel and Hospitality