Authors

Mark Felix, CEO, rogenSi, a TTEC company

Mason Jones, Vice President of Business Development

Matt Johns, Executive Director Customer Experience, TTEC Digital

Matthew Achak, President, FCR

Matthew Baker, Partner, Learning & Performance

Matthew Trebb, Group Vice President of TTEC Agility

Matus Valo, Executive Director of Travel and Hospitality

Maxim Wheatley Senior Manager, Client Partner

Mehul Joshi, Senior Manager, TTEC Digital

Michael Duplessis - Executive Director of Operations

Michael Moscaritolo - Analytics Director, TTEC Digital

Michael Racz, Vice President of Sales, Revenue Generation Services