Authors

Larry Mead, VP, Experience Transformation, TTEC Digital

Laura Butler, Chief People Officer, TTEC

Laura Ward - Vice President IT, TTEC Enage

Len Patane - Executive Director, Learning & Performance, TTEC Digital

Lester Estonina, Executive Director, Operations, Teletech Philippines

Louise Erven, Executive Director, Learning and Performance, TTEC Digital

Lynette Koronowski, Director of Leadership and Learning

Lynne Harrold, Executive Director of Analytics, TTEC Digital

Macario Gallegos - Vice President, Technical Project Management

Marcy Riordan, Marcy Riordan, Vice President, Analytics & AI, TTEC Digital

Marji McClure, Contributing Writer

Mark Felix, CEO, rogenSi, a TTEC company