Authors

Len Patane - Executive Director, Learning & Performance, TTEC Digital

Lester Estonina, Executive Director, Operations, Teletech Philippines

Louise Erven, Executive Director, Learning and Performance, TTEC Digital

Lynette Koronowski, Director of Leadership and Learning

Lynne Harrold, Executive Director of Analytics, TTEC Digital

Macario Gallegos - Vice President, Technical Project Management

Marcy Riordan, Partner, Insights, TTEC Digital

Marji McClure, Contributing Writer

Mark Felix, CEO, rogenSi, a TTEC company

Mason Jones, Vice President of Business Development

Matt Johns, Executive Director Customer Experience, TTEC Digital

Matthew Achak, President, FCR