Authors

Partha Deka, M.D., General Manager, Healthcare, TTEC

Pat McCaffrey - Senior Vice President, Healthcare and Government Solutions

Patrick Arcement, Executive Director, Healthcare Solutions, Client Success, TTEC

Paul Ignasinski, Senior Partner, Strategy & Operations

Paul Smitherman, Contributing Writer

Peter Difilippantonio - Director of Client Development, TTEC Engage

Peter Dorrington, Director, Customer Insights, TTEC Digital

Peter Griffith, Executive Director, TTEC Digital

Peter Urbain - Client Executive, Healthcare

Phil Murphy, Vice President, Operations, TTEC Asia-Pacific

Philip Say, Vice President of Solutions, Product Management

Philip Voelker - Senior Copywriter