Authors

Susanne Hensel Goodwin - Vice President, TTEC Digital

Susanne Hensel-Goodwin, Executive Director of Analytics, TTEC Digital

Sushant Sahani, Vice President, Portfolio & Offer Marketing

Taylor Watson, Director of Growth, TTEC Agility

Terry Reynolds - Managing Director, TTEC Digital

The CX Pod

Thomas Clark - Business Development Executive, Diversified Vertical

Thomas Monaghan, Senior Vice President of Global Operational Excellence

Thomas Monaghan, Vice-Président Senior de l'Excellence Opérationnelle Globale

Thomas Schmalzl, Director, Marketing and Business Development

Tim Keefe - Principal, TTEC Digital

Timothy Blank, Vice President, Client Partner, TTEC