July 7, 2015 Customer Strategist Customer Voices Rise to the Top BlueCross BlueShield of South Carolina uses the voice of the customer to prepare for the future of customer experience. Healthcare Payers
April 3, 2015 Customer Strategist From Loyalty to Engagement Telecom operator Proximus marries the old with the new to optimize its loyalty program.
October 2, 2014 Customer Strategist Consumerism Grows in Health Insurance The health insurance industry is at a crossroads: improve the consumer experience or get out of the way. Healthcare Payers
October 2, 2014 Customer Strategist Measuring the Return of Employee Wellness Programs Economic and customer value are key drivers of employee health and wellness program success.
June 30, 2014 Customer Strategist Enabling memorable experiences Technology on its own is amazing, but when multiple tools are used together to solve a person’s issue, they become much more powerful, and memorable.
June 30, 2014 Customer Strategist Pardon the Disruption Fairfax Media CEO Greg Hywood discusses the new role of customers in the business of news. Communications
June 30, 2014 Customer Strategist Cirque du Soleil Balances the Art and Science of Creativity Business intelligence gives the entertainment company new insights about shows, customers, and markets Retail Banking
March 1, 2014 Customer Strategist In Depth The Changing Face of Big Data and Analytics Innovation exists everywhere, especially at the intersection of analytics and the customer experience.
March 1, 2014 Customer Strategist What’s Up with WhatsApp? Nearly all business is global now, and there are best practices in customer experience happening in local markets that others can learn from.
