June 30, 2014 Customer Strategist Enabling memorable experiences Technology on its own is amazing, but when multiple tools are used together to solve a person’s issue, they become much more powerful, and memorable.
June 30, 2014 Customer Strategist Pardon the Disruption Fairfax Media CEO Greg Hywood discusses the new role of customers in the business of news. Communications
June 30, 2014 Customer Strategist Cirque du Soleil Balances the Art and Science of Creativity Business intelligence gives the entertainment company new insights about shows, customers, and markets Retail Banking
March 1, 2014 Customer Strategist In Depth The Changing Face of Big Data and Analytics Innovation exists everywhere, especially at the intersection of analytics and the customer experience.
March 1, 2014 Customer Strategist What’s Up with WhatsApp? Nearly all business is global now, and there are best practices in customer experience happening in local markets that others can learn from.
March 1, 2014 Customer Strategist Telstra Reaffirms Commitment to Customers, Gains Subscribers The 100-year-old Australian operator focuses on building customer advocacy as its strategy for the next 100 years. Communications
March 1, 2014 Customer Strategist Keeping Up a World-Class Experience During Transformation Inspirato scales its customer experience strategy and technology to optimize personal relationships. Travel and Hospitality
September 1, 2013 Customer Strategist A Personal Assistant for Everyone Outlook Editor's Note: Predictive search tools help make sense of all the data out there to proactively improve individual experiences.
September 1, 2013 Customer Strategist Merging Cultures Brings out the Best for Barclays Customers Barclays and Absa unite in Africa to build a customer-focused bank. Retail Banking
September 1, 2013 Customer Strategist Hyundai Makes Smart Cars Smarter Hyundai uses advanced technology to simplify and improve the customer experience. Automotive
