October 2, 2020 Customer Strategist A Great Experience Is a Bright Spot in Dark Times It’s hard to be enticed by products and services from a distance
October 1, 2020 Customer Strategist Retail Banking How Kroger’s Contact Center Weathered the Pandemic Grocery chain doubles down on digital self-service and human agents to support the community during crisis and beyond.
September 28, 2020 Customer Strategist Contact Center Automation = Good, Fast AND Valuable Achieve triple digit ROI from RPA and other CX automation tools.
September 4, 2020 Blog TTEC’s AI-powered Learning Solution Awarded Disruptive Technology of the Year Honors
June 10, 2020 Customer Strategist Welcome to a New World Add one more item to the list of what's changed in 2020
June 5, 2020 Customer Strategist Public Sector and Government Contact Tracing Success Hinges on a Balance of Humans and Technology Combine people and tech to activate contact tracing velocity.
June 5, 2020 Customer Strategist How Well Do Brands Use Mobile Messaging and Live Chat? A TTEC Mystery Shopping Research Series report excerpt.
August 27, 2019 Customer Strategist Power the Engine Behind Customer Wow Many levers need to be pulled behind the scenes to deliver exceptional experiences.
