January 5, 2017 Customer Strategist Public Sector and Government Utilities Power Up Customer Engagement Alabama Power and others reshape their role in consumers' digital lifestyles.
January 5, 2017 Customer Strategist Customer Centricity Changes Over Time Beyond talking points and lip service, what is the true state of customer centricity?
October 14, 2016 Customer Strategist Customer Experience Moments of Wow What makes experiences stand out as wow moments for consumers and employees?
October 11, 2016 Customer Strategist Retail Banking Virtual Shopping Becomes Reality eBay Australia and Myer team up to take shoppers on a virtual department store journey.
October 11, 2016 Customer Strategist Perspective Is Everything The customer service story continues to be written.
July 7, 2016 Customer Strategist Those Lazy-Hazy-Crazy Days of Business Customers want to interact with businesses on their own terms when they're out and about this summer.
January 6, 2016 Customer Strategist Streaming Data Opens the Door to New Customer Insights Spotify and other leading digital companies are mining data streams for a deeper understanding of customer behavior.
January 6, 2016 Customer Strategist The Intersection of Business and Consumer Perspectives TeleTech research shows that consumers and companies are traveling down different paths when it comes to customer experience priorities.
