Elizabeth Glagowski, Editor-in-Chief, Customer Strategist Journal

All the feels

Empathy matters, but its nature is changing

The CX future starts now

Hit the ground running toward great customer experiences

What it takes to create “effortless” experiences

Don’t take for granted all that happens beneath the surface

AI evolves from blueprint to tangible reality

What’s the real deal with today’s use of AI?

A scary CX trend: Employee compassion fatigue and burnout

Will generative AI solve the CX industry’s omnichannel problem?

Generative AI bypasses the rules-based functions that hindered previous omnichannel efforts to get closer to an omnichannel reality