Elizabeth Glagowski, Editor-in-Chief, Customer Strategist Journal Resources

Retail enters its a-commerce era

Retail experts and leading brands share the state of AI shopping

The state of CX: Time is ticking to get it right

Decoding AI search: What GEO, AEO, and AISO really mean for marketers

AI is calling. How do you answer?

Highlights from our CX trends LinkedIn Live webinar

At NRF, the customer is still king – but now AI is the concierge

TTEC thought leadership 2025 year in review

Holiday shopping 2025 trends: AI, tariffs dominate retail decision-making

CX Pod podcast

RCS vs SMS: Personalization comes to text messaging

Podcast: WebPT Chief Customer Officer strengthens the customer experience

Suzanne Cogan makes member experience everyone’s business

Podcast: Apple's $2 billion lesson in fraud prevention

Customer Strategist Journal AI recap

All the feels

Empathy matters, but its nature is changing

CCW recap: Say hello to your new AI coworker

Company