September 28, 2022 Customer Strategist Applying Customer Analytics for Business Success Customers share a plethora of information about themselves with companies. Organizations can glean additional insights using sophisticated anlytical tools.
September 27, 2022 Customer Strategist High Tech Apple Excels at Delivering a Crisp Multichannel Customer Experience Apple doesn't leave its customer experience to chance
September 27, 2022 Customer Strategist Retail and eCommerce Allbirds Co-Founder Dishes on Direct Customer Relationships The shoe company’s eco-friendly and innovative D2C approach has pushed its brand value to more than $1 billion.
September 27, 2022 Customer Strategist Algorithms Empower Consumers Predictive techniques, once the domain of corporate scientists, shift to ordinary people.
September 27, 2022 Customer Strategist Retail and eCommerce Aldo Crowns User-Generated Content King A global footwear company makes customers the leading voice.
September 27, 2022 Customer Strategist Travel and Hospitality Airlines: Where It All Began While frequent flyer programs took flight more than 30 years ago, today’s loyalty initiatives among airlines often sit idle despite increased access to behavioral data.
September 27, 2022 Customer Strategist AI Needs a Code of Ethics Altimeter’s Susan Etlinger shares her insight on why ethics are critical to AI’s future.
September 26, 2022 Customer Strategist The AI Divide Consumers have a love-hate relationship with artificial intelligence.
September 26, 2022 Customer Strategist Healthcare Aetna’s Mindfulness Initiative Leads to Unique Employee Engagement Why employee retention begins with caring.
September 26, 2022 Customer Strategist ADP Gets to the Heart of Emotional Connections The company takes a strategic approach to building emotional connections with customers and drives significant outcomes.
September 26, 2022 Customer Strategist Perspectives Add Start-Up Culture to Customer WOW Apply best practices of Silicon Valley to enhance customer experiences and retain employees.
September 26, 2022 Customer Strategist Add Some Mystery to Your Business Take a strategic approach to mystery shopping to apply data analytics and the voice of the customer to everyday business.
