September 21, 2022 Customer Strategist Retail and eCommerce The 2021 retail holiday season: A barometer of CX changes to come Retailers are revising their playbooks.
September 21, 2022 Customer Strategist Perspectives 2021 hindsight: What the market got wrong about CX this year Predictions that didn’t pan out and where there’s room for growth.
September 20, 2022 Customer Strategist 11 Ways to Wow Your Contact Center Employees Happy employees equal happy customers.
September 20, 2022 Customer Strategist 10 Big Data Trends to Get Ahead of Now Turn Big Data from a marketing challenge into revenue-building opportunity.
September 16, 2022 Customer Strategist Perspectives Travel and Hospitality 3 ways to balance wages and costs in the contact center How can firms that operate on razor-thin margins increase wages to attract, hire, and retain workers without breaking the bank?
May 31, 2022 Customer Strategist Outlook Sourcing the ingredients of a great customer experience What goes on behind the curtain to deliver amazing customer experiences is serious business for a brand.
May 31, 2022 Customer Strategist Industry Insights Healthcare Payers Focus on the member experience after open enrollment ends 3 growth strategies beyond AEP
May 31, 2022 Customer Strategist Perspectives Can you spot missed opportunities in the contact center? Use "dark data" to uncover revenue potential and other CX improvements.
May 25, 2022 Customer Strategist In Depth 5 keys to putting a Total Experience into action It’s not just for customers anymore.
May 25, 2022 Customer Strategist Industry Insights Retail and eCommerce 3 ways retailers are combatting holiday season challenges this summer Preparation breeds success.
May 25, 2022 Customer Strategist In Depth Customer intent is a treasure trove of actionable data hiding in plain sight Better insights = happy customers
May 25, 2022 Customer Strategist Profile Happy customers are closer than they appear Hendrick Automotive Group was awarded top honors for its online reputation and more.
