February 28, 2022 Customer Strategist How to win back the hearts of your at-home workforce 3 ways to retain employees who want to stay remote.
February 28, 2022 Customer Strategist 5 obstacles blocking contact centers’ path to the cloud – and how to overcome them The benefits of cloud migration far outweigh the challenges.
February 28, 2022 Customer Strategist There is no “one” employee experience Drive employee engagement with authentic, supportive, personalized experiences.
February 28, 2022 Customer Strategist Retail and eCommerce How Schwan’s Home Delivery retains its human connections during a digital transformation The right tools and people make all the difference.
February 25, 2022 Customer Strategist Overcome the Great Resignation with these 5 CX strategies How to inspire employees amid this year’s historical turnovers.
December 6, 2021 Customer Strategist Automotive How Volkswagen Group UK launched a contact centre in the middle of a pandemic Strong communication is key.
December 3, 2021 Customer Strategist What to look for in a CXaaS provider Drive exponential growth and better customer journeys with the right partner.
December 3, 2021 Customer Strategist It’s time to use the full power of text analytics How to use next-gen contact center insight for a digital age.
December 2, 2021 Customer Strategist Hit your CX step goal in 2022 Race ahead with sophisticated customer experience strategies and tactics.
December 1, 2021 Customer Strategist Retail Banking Financial Services CX: From transactional experiences to relationship-building Here’s how financial institutions can maintain momentum on building better customer relationships.
December 1, 2021 Customer Strategist In Depth CEOs respond: what’s your CX New Year’s resolution? Business leaders aim to add more innovation, speed, and authenticity to customer experiences in 2022.
