May 9, 2023 Podcast Travel and Hospitality Unexpected turbulence: Trust and anti-trust in the travel industry
March 31, 2023 Case Study Travel and Hospitality Annotation reduces process time from 7 minutes to 1 We worked with our client to add a human judgment element to this process, with each review taking fewer than 60 seconds, rather than 7 minutes
March 8, 2023 Case Study Travel and Hospitality Online travel platform helps more customers faster with 36% jump in productivity Re-imagined benchmarks and associate training led to significant drop in AHT
March 1, 2023 Podcast Travel and Hospitality Unexpected turbulence: How brand strength translates into customer loyalty in the travel sector
January 31, 2023 Case Study Travel and Hospitality Policy annotation flags issues easier 6M user-generated content posts reviewed
January 25, 2023 Blog Travel and Hospitality Travel CX trends: Put the info travelers need at their fingertips (and fast!)
January 19, 2023 Case Study Travel and Hospitality Expert back-office support helps recover 40K+ defrauded accounts TTEC associates tackled an online marketplace’s fraud problem, saving the company $16M
January 6, 2023 Video Travel and Hospitality Prepare your customer service now for peak travel season
September 30, 2022 Customer Strategist Travel and Hospitality Building the City of Gold As a top tourist destination in Dubai, the DSF sets the benchmark for festivals. CEO Laila Suhail discusses her approach to attracting prospects and communicating with long-term customers in the face of growing competition.
September 29, 2022 Customer Strategist Travel and Hospitality Best Western Prepares for an Interconnected Future Senior Manager of Digital Outreach Lonnie Boutté explains why his role has an expiration date, and why he’s OK with that.
September 28, 2022 Customer Strategist Travel and Hospitality BalticMiles Crowdsources Its Growth Strategy Facebook and Twitter serve as launching pads for crowdsourced customer feedback at the loyalty program.
September 27, 2022 Customer Strategist Travel and Hospitality Airlines: Where It All Began While frequent flyer programs took flight more than 30 years ago, today’s loyalty initiatives among airlines often sit idle despite increased access to behavioral data.
