Industry Resources | TTEC

July 11, 2017 Customer Strategist Travel and Hospitality

Culture Shock

How is corporate culture affected when automation meets the workplace?
July 5, 2017 Blog Travel and Hospitality

Transform Travel Experiences with Empathy
April 18, 2017 Case Study Travel and Hospitality

Destination: Customer experience excellence

A travel site elevates the quality of customer interactions by focusing on associate training and operations
January 5, 2017 Customer Strategist Travel and Hospitality

The Data-Driven Traveler

Digital trends are transforming the travel industry.
March 1, 2014 Customer Strategist Travel and Hospitality

Keeping Up a World-Class Experience During Transformation

Inspirato scales its customer experience strategy and technology to optimize personal relationships.
March 1, 2013 Customer Strategist Travel and Hospitality

Robust Data Analytics Center Helps AAA Drive Relevance

Sales among AAA clubs have improved by up to 42 percent due to improved analytics capabilities.
September 1, 2011 Customer Strategist Travel and Hospitality

Creating a Data-Driven Loyalty Strategy

Denihan Hospitality Group CMO John Moser’s analytical eye on the customer experience has helped Denihan Hospitality Group to improve customer loyalty, and will guide its plans to double its portfolio over the next five years.
March 1, 2011 Customer Strategist Travel and Hospitality

Customer Centricity Takes Flight at Porter Airlines

Old-fashioned style and service create a customer experience unlike any other in the travel industry.