September 22, 2022 Customer Strategist Travel and Hospitality The 4 Steps to Becoming a Customer-Centric Airline Airlines must redirect their sights from cost containment to customer centricity to arrive at long-term success.
September 16, 2022 Customer Strategist Perspectives Travel and Hospitality 3 ways to balance wages and costs in the contact center How can firms that operate on razor-thin margins increase wages to attract, hire, and retain workers without breaking the bank?
January 17, 2022 Case Study Travel and Hospitality Expert support boosts hotel bookings by 20% When a major hotel brand needed to grow its new discount program, TTEC’s sales experts jump-started inside sales to engage prospects
November 15, 2021 Case Study Travel and Hospitality A delivery company ensures it’s future-ready TTEC helped a major food service delivery company create an actionable plan for digital transformation and equip advocates with the training and skills to convert more callers into new customers
November 11, 2021 Case Study Travel and Hospitality Accelerated training results with RealSkill learning An online travel agency worked with TTEC to develop a powerful learning program that increased speed to scale while empowering associates to be better informed and confident in delivering excellent customer support
January 7, 2021 Case Study Travel and Hospitality Savvy multilingual customer support translates into happy travelers TTEC quickly mobilized hundreds of multilingual associates, enabling a rapidly growing travel company to provide customer support across multiple languages in no time
December 18, 2020 Blog Travel and Hospitality Startup Founders Weigh In on CX Innovation in a COVID-19 Era
October 11, 2019 Trends Report Travel and Hospitality 4 New Rules of Travel Modernize travel and hospitality for today’s customer
October 11, 2017 Customer Strategist Travel and Hospitality Royal Caribbean Dives Into Social Media Support Strategic customer engagement through social media involves more than likes and smiley faces.
October 11, 2017 Trends Report Travel and Hospitality All Aboard Tips to meet the needs of today's traveler
