January 2, 2025 Trends Report Top 3 trends for elevating CX with automation in 2025 Harness the full potential of AI and other tools to deliver next-level experiences
September 26, 2023 Video CX Optimized Video Outsourced customer experience and technology services that improve customer satisfaction and reduce cost to serve.
June 13, 2023 Glossary Term Robotic Process Automation (RPA) Robotic Process Automation (RPA) is software with Artificial Intelligence (AI) and Machine Learning that handles common, high-volume, repetitive tasks, leading to cost savings and greater efficiency.
June 13, 2023 Glossary Term Robotic Desktop Automation (RDA) Robotic Desktop Automation (RDA) is a part of larger group of automation tools used for enterprise-wide process and workflow improvements.
June 8, 2023 Glossary Term Business Process Automation (BPA) Business Process Automation (BPA) (or Business Process Management (BPM)) refers to the use of technology to automate business procedures and streamline manual tasks and processes to save time on repetitive tasks to reduce costs caused by human error and i
September 23, 2022 Customer Strategist Industry Insights Retail and eCommerce 5 retail strategies that are here to stay The industry re-evolution begins and ends with ‘effortless’ experiences
July 21, 2022 Tips and Takeaways The ROI of CX outsourcing 4 ways to drive growth working with a customer experience outsourcing partner
June 21, 2022 Service Process Automation (RPA and RDA) Focus on more meaningful work by using AI solutions to eliminate time-consuming manual tasks.
May 25, 2022 Customer Strategist In Depth Conversational AI vs. traditional chatbots: Not the same (but both can help your CX) How much autonomy should you give to your automation?
