December 1, 2021 Customer Strategist Financial Services CX: From transactional experiences to relationship-building Here’s how financial institutions can maintain momentum on building better customer relationships. Retail Banking
November 17, 2021 Blog 2021 Black Friday guide: 5 CX strategies for retailers this holiday season Retail and eCommerce
September 28, 2020 Customer Strategist Contact Center Automation = Good, Fast AND Valuable Achieve triple digit ROI from RPA and other CX automation tools.
July 9, 2020 Client Story Intelligent automation quickly crushes average handle time A combined force of humans and technology created immediate results Communications
June 16, 2020 Client Story Intelligent automation brings citizens closer to home Desktop automation helps reduce the home-buying sales processes from days to hours Public Sector and Government