What is Business Process Automation (BPA)?
Business Process Automation (BPA) (or Business Process Management (BPM)) refers to the use of technology to automate business procedures and streamline manual tasks and processes to save time on repetitive tasks to reduce costs caused by human error and increase efficiency within an organization.
Often, companies invest in business process management software to build automation into everyday processes concerning content management, document management, purchase order management, employee onboarding, and customer support.
BPA uses a combination of automation software, automation tools, and automated processes to improve workflow automation, playing a pivotal role in a contact center’s digital transformation. TTEC combines decades of contact center expertise with proven process automation systems and business process automation solutions to guide our clients through strategically sound digital transformation.
Additional Business Process Automation (BPA) Resources
- Your Business Process is Not Your Customer Journey : The customer journey typically starts days, weeks, or months before they interact with your business, and frequently continues long after they left your premise, social media channels, or website.
- Don’t Automate Your Way to Obscurity: Left unchecked, automation may commoditize the entire sales, service, and customer support process. Propel your CX forward with an intelligent combination of workflow automation and human interactions.
- Automating Claims Increases Accuracy Up to 80%: Learn how a leading global financial services firm strengthened its auditing and tracking capabilities with process automation software and other automation tools.
- Contact Center Automation = Good, Fast, AND Valuable: Learn how to achieve triple digit ROI with better business process management and intelligent workflow automation.