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Glossary

Business Process Automation (BPA)

TTEC | Glossary | Business Process Automation (BPA)

What is Business Process Automation (BPA)?

Business Process Automation (BPA) (or Business Process Management (BPM)) refers to the use of technology to automate business procedures and streamline manual tasks and processes to save time on repetitive tasks to reduce costs caused by human error and increase efficiency within an organization.

Often, companies invest in business process management software to build automation into everyday processes concerning content management, document management, purchase order management, employee onboarding, and customer support.

BPA uses a combination of automation software, automation tools, and automated processes to improve workflow automation, playing a pivotal role in a contact center’s digital transformation. TTEC combines decades of contact center expertise with proven process automation systems and business process automation solutions to guide our clients through strategically sound digital transformation.

Additional Business Process Automation (BPA) Resources