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Glossary

Robotic Process Automation (RPA)

TTEC | Glossary | Robotic Process Automation (RPA)

What is Robotic Process Automation (RPA)?

Robotic processing automation usually referred to as RPA is the use of software with artificial intelligence (AI) and machine learning to handle very common, high-volume simple task that are very easily repeated. Previously these task required humans and were a common area of outsourcing that brands are now looking to technology to help them automate for cost savings and efficiency. Robotic Process Automation (RPA) is most commonly used for back office work that is not customer facing like case classification, queries, calculations, and basic maintenance of records and transactions.