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Glossary

Robotic Process Automation (RPA)

TTEC | Glossary | Robotic Process Automation (RPA)

What is Robotic Process Automation (RPA)?

Robotic Process Automation (RPA) is software with Artificial Intelligence (AI) and Machine Learning that handles common, high-volume, repetitive tasks, leading to cost savings and greater efficiency.

Running a successful contact center today is all about reducing waste and improving efficiencies. RPA can help businesses do away with high-volume, repetitive tasks because once programmed, the tasks are completed without human intervention and virtually error-free--giving contact center employees the ability to focus on more complex tasks and problems.

TTEC's RPA solutions help our clients process back office work quicker and with minimal errors specifically:  case classification, queries, calculations, and basic maintenance of records and transactions.

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