October 10, 2018 Case Study Communications Mobile phone operator sends a clear CX message A 10-year strategic partnership with a global communications company developed groundbreaking messaging solutions for the customer experience
August 22, 2018 Case Study Airlines Airline loyalty member satisfaction takes off with proactive partnership NPS jumps 104% and calls drop 33% due to proactive analysis of customers intents
May 4, 2018 White Paper 7 Steps to Integrate B2B Sales and Marketing With Data The sales landscape has shifted. Here’s how to adapt.
April 21, 2018 White Paper Next Gen Analytics for the Contact Center Six ways analytics can propel the contact center with real business impact across channels.
January 11, 2018 Customer Strategist Your Business Process Is Not the Customer’s Journey Forrester’s TJ Keitt shares customer journey mapping best practices.
