June 25, 2025 Client Story Coaching efficacy rockets 94% with AI people empowerment platform A payer’s healthcare advocates improve resolution of member issues 20% while boosting NPS Healthcare
June 8, 2025 Client Story Robust email automation cuts AHT 10% for Blue Cross and Blue Shield of Minnesota Standardized templates improve accuracy and efficiency to give telesales team a leg up to close sales Healthcare
June 4, 2025 Blog Put CX in your cart: Why outsourcing is a smart buy for retailers Retail and eCommerce
February 18, 2025 Client Story Global brand optimizes digital channel to drive collections efficacy TTEC augments mobile app and messaging platform, yielding $81K savings and improved CX Financial Services and Insurance
February 11, 2025 Client Story More sales experts = higher sales during open enrollment Performance-based program generated 73% uptick in sales conversions for regional Blue Cross Blue Shield insurer Healthcare
January 2, 2025 Trends Report Top 3 trends for elevating CX with automation in 2025 Harness the full potential of AI and other tools to deliver next-level experiences
November 5, 2024 Client Story Strategic partners bring the right mix of AI and people to boost CSAT TTEC and Flip helped a growing retailer realize automation’s full potential Retail and eCommerce
October 24, 2024 Blog All in on AI: 3 winning strategies for casinos and sports betting brands to elevate CX Media and Entertainment
