August 27, 2026 Blog The return wave is coming. Most CE brands aren't ready — for either kind High Tech
July 9, 2026 Client Story When every month has a rush hour, you need a CX partner that’s flex Dynamic scheduling and full training ownership helped teams exceed quality, CSAT, and SLA targets Financial Technology
July 9, 2026 Client Story Faster AHT. Happier members. CX built for surge Dynamic workforce management and real-time automation helped a health exchange exceed efficiency, CSAT goals Public Sector and Government
July 1, 2026 Podcast Meet Claire, an AI agent who won a customer service award "She" handles 1,500 calls a day and never gets tired. Medical Devices
June 28, 2026 Client Story Human expertise meets AI for faster insurance claims processing Insurtech clears mounting backlog of claims and invoices Financial Services and Insurance
June 15, 2026 Client Story Intelligent IVR breaks performance records: 90% SLA and 95% CSAT Healthcare marketplace meets — or exceeds — all operational performance metrics during crucial peak season Public Sector and Government
April 28, 2026 Client Story ROI of readiness: How a curriculum audit paves way to improved sales Payer capitalizes on training strengths, shores up weak spots, leverages AI to drive revenue in two lines of business Healthcare
April 10, 2026 Client Story Promises kept: Integrity reclaimed with customer callback widget Travel company puts the kibosh on missed return calls, embraces automation to ensure issue resolution Travel and Hospitality
April 9, 2026 Client Story AI prompt engineering transforms content velocity and impact A need-it-now mandate inspired AI adoption that delivered 94% time savings for once-skeptical designers High Tech
March 29, 2026 Client Story Sports entertainment changes the game with a lightning-fast launch TTEC moves from practice to the big leagues in just weeks, with a winning record Media and Entertainment
March 25, 2026 Client Story Payer achieves 465% ROI on AI training that fast-tracks frontline readiness RealSkill bots role-play with associates, who practice new skills in a safe space and receive real-time feedback and coaching Healthcare
March 23, 2026 Client Story A winning playbook for fan support: AI, automation drive game-changing results With a dual AI strategy, TTEC helped a major sports league overhaul its fan support and pave the way for next-gen CX Media and Entertainment
