Intelligent Automation Resources

Telecom boosts NPS 23% with data-driven precision coaching

Performance enablement platform empowers Philippines team to deliver better CX while improving productivity

Concierage-level engagement builds trust, lifts NPS for auto brand

Scaling proactive outreach across recalls, roadside, and vehicle health events enhances customer confidence

Healthcare payer bumps NPS 17% with data-driven, precision coaching

AI-enhanced performance enablement platform helps South Africa team exceed goals on helpfulness KPIs

Holiday shopping 2025 trends: AI, tariffs dominate retail decision-making

CX Pod podcast

Want to win the streaming wars? Start with CX

The economy’s uncertain – your CX strategy shouldn’t be

Coaching efficacy rockets 94% with AI people empowerment platform

A payer’s healthcare advocates improve resolution of member issues 20% while boosting NPS

CX is retailers’ secret weapon in an uncertain economy

Robust email automation cuts AHT 10% for Blue Cross and Blue Shield of Minnesota

Standardized templates improve accuracy and efficiency to give telesales team a leg up to close sales

Put CX in your cart: Why outsourcing is a smart buy for retailers

3 ways to outsmart an unpredictable economy with superior CX

Global brand optimizes digital channel to drive collections efficacy

TTEC augments mobile app and messaging platform, yielding $81K savings and improved CX

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