Employee Experience Resources

August 26, 2013 Blog

The Untapped Potential of Unstructured Data

July 8, 2013 Blog

Five Keys to Set the Stage for New Customer Acquisition

March 12, 2013 Blog

Three Ways to Use Customer Data to Drive Marketing Relevance

September 1, 2012 Customer Strategist

Writing the Unwritten Rules of Customer-Centric DNA

True customer DNA is made up of three critical internal building blocks upon which all customer-based strategy and activity is built.

September 1, 2012 Customer Strategist

Philadelphia Insurance Companies Lends Customers an Ear to Improve Customer Centricity

Through an ambitious voice of the customer initiative, the insurance provider uses feedback to improve its products, services, and customer relationships

Healthcare

April 1, 2012 Customer Strategist

Creating Trust on the Frontlines

Building trust among frontline employees is essential to delivering outstanding customer experiences.

December 1, 2011 Customer Strategist

Motorola Harnesses New Media to Rebrand a History-Rich Company

Motorola Solutions used a comprehensive multichannel approach to galvanize employees and customers around its new branding, and to engage the broader market.

Communications

September 1, 2011 Customer Strategist

Multichannel 101

The complex art and simple science of developing a differentiated multichannel strategy

July 1, 2011 Customer Strategist

Get in Touch With Your Customers' Emotions

Growth and retention require a company to not only get inside customers’ heads, but, equally as important, to get inside their hearts.

March 1, 2011 Customer Strategist

In Healthcare the "Customer" Has Many Faces

The industry is rife with intertwined customer groups. Understanding the needs and priorities of each is essential to delivering a profitable customer experience.

Healthcare Providers

December 1, 2010 Customer Strategist

The Winning Way to Deliver Superior Service: “Every Customer Every Time”

Mark Beausoleil, director of retail sales and service, explains the service strategies that support the achievement of the award.

Retail Banking

June 1, 2010 Customer Strategist

PhotoBox’s Customer Obsession Drives Double-Digit Growth

The online photo company applies deep analytics and customer insight to make customer experience improvements that propel market share and customer growth.

Retail Banking

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