Employee Experience

$10M repaid with streamlined debt collection strategy

Our client works in the tough industry of collecting debt and was looking for a way to streamline its collection strategy and assist customers in finding a repayment plan. We helped create new and better plans.

Customer focus you can take to the bank

Our client saw a need to improve their current call center interactions. We implemented a plan that promoted more employee engagement resulting in 10% improvement in first contact resolution

Credit union works hard to stay on top

One of the highest-rated credit unions in the U.S. asked us to help protect their high customer satisfaction scores by improving the internal operations of the company. We developed a series of workshops to help.

Airline reduces AHT with quality, not speed

With calls handled by more confident and knowledgeable contact center associates, average handle time was reduced by a full minute