March 1, 2014 Customer Strategist Automotive Powering the Automotive Customer Experience J.D. Power III, who pioneered customer satisfaction measurement in the automotive industry, looks ahead with his son J.D. Power IV to the factors that are shaping customer experience going forward.
February 16, 2014 Case Study Communications Vodafone revolutionizes retail service with mindset shift Our client wanted to update its retail experience and present a more consistent branded customer experience across 15,000 stores worldwide. They chose us to help grow their NPS score.
January 12, 2014 Case Study Financial Services and Insurance Employee engagement = customer satisfaction Our client had just given out a customer survey that had customers rate their satisfaction with their account executive. The survey revealed their CSAT scores were in decline. They brought us in to find a solution
September 1, 2013 Customer Strategist Retail Banking Merging Cultures Brings out the Best for Barclays Customers Barclays and Absa unite in Africa to build a customer-focused bank.
