July 29, 2025 Case Study Cirque du Soleil offers ringside seat to superior CX with Work At Home model The entertainment icon insisted the show must go on — and achieved high-flying quality scores and employee satisfaction Media and Entertainment
December 3, 2024 Customer Strategist In Depth AI and analytics fuel brands' push for personalized customer journeys in 2025 Easy, efficient, and convenient interactions set to take center stage
October 18, 2024 Case Study Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs Healthcare
June 25, 2024 Customer Strategist Perspectives Emerging technologies meet familiar challenges at CCW conference
June 24, 2024 Case Study Offshore delivery model earns 95%+ quality scores Knowledgebase upgrade, continual feedback and coaching elevate performance for a great customer journey at finance company Financial Services and Insurance
June 19, 2024 Tips and Takeaways 7 pillars of an Impact Strategy commitment Learn how to craft a plan and align partners to foster sustainable positive change
March 13, 2024 Case Study Generative AI answers transform associate productivity Let Me Know AI-enhanced system significantly reduced AHT and associate stress High Tech
February 28, 2024 Industry Solution FlexEX for Financial Services Flexible employee experiences for today’s workforce Financial Services and Insurance
