June 9, 2023 Glossary Term Customer Experience Management (CEM) Customer Experience Management (CEM or CXM) is a strategy hyper-focused on designing brand experiences to meet or exceed customer expectations to ultimately improve customer satisfaction, loyalty, and advocacy.
June 8, 2023 Glossary Term Amazon Connect Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service and customer engagement.
May 15, 2023 Client Story Wellness company conquers seasonal surge, cuts backlog with TTEC Our associates ramped quickly to offer omnichannel support when it mattered most Healthcare
January 30, 2023 Customer Strategist Customer Experience Innovation: Then and Now How has customer experience evolved since 2010?
January 19, 2023 Datasheet Voice Channel Assessment Data Sheet Optimize the voice channel in a digital-first world
January 19, 2023 Blog Hot CX Trends for the public sector: Digital first + personalization Public Sector and Government
December 13, 2022 Blog Digital engagement and employee experience are brands’ top priorities for 2023
