CX Strategy and Design for Automotive

The road to transformation begins
with strategy and design

Disruption is not new to the Automotive industry. The move to electrify along with advancements in mobility and digital connectivity has been on the minds of industry players for over a decade, however recent years has seen rapid acceleration. Big automotive brands are reimagining their operations to curb their losses and increase customer loyalty. Our CX strategy & design services help you design and roadmap your customer experience to eliminate pain points, reduce churn, and accelerate growth.

Designed with data

To truly transform your customer experience, you first need a clear understanding of your current CX across every touchpoint, from online to in-person at the dealer. We use real data to determine the tools and technology needed to accelerate your desired CX. Our consulting team will help you create a prioritized roadmap for CX transformation.

VW and TTEC formed a digital-first strategic partnership

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Optimized employee experiences

Our approach focuses on customer experience and employee experience to ensure you optimize a wide range of operational processes across all stakeholders. We analyze your entire ecosystem to design holistic strategies that enhance both your CX and EX.

Reduced average handle time by 10.4%

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Achievable transformation

Transformation doesn’t happen overnight. Small changes to your strategy can make a big impact. We take a phased approach to implementing change, so it doesn’t get in your way of doing business and still achieves faster results.

Proactive problem-solving increases the bottom line

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We help
brands
drive
amazing
CX journeys

It's time to put the CX in EV.

WHITE PAPER

Innovative electric vehicles need
innovative customer support

The future of the automotive industry is electric and digital. And the new electric vehicle (EV) customer journey is full unexpected challenges, points of friction, and potential failures. Customers will look to brands for help figuring out how to make the most of their vehicles. Companies that take the EV lead will be better positioned to deliver an excellent customer experience (CX) during and after the purchase process. This strategy guide provides insight and tips on how to improve existing customer support resources and create new experiences around the EV customer journey.

Get the Strategy Guide