CX Strategy
and Design
Adapt to industry disruption and provide great CX by reimagining your customer experience
CX Strategy
and Design
Adapt to industry disruption and provide great CX by reimagining your customer experience
The road to transformation begins with strategy and design
Disruption is not new to the Automotive industry. The move to electrify along with advancements in mobility and digital connectivity has been on the minds of industry players for over a decade, however recent years has seen rapid acceleration. Big automotive brands are reimagining their operations to curb their losses and increase customer loyalty. Our CX strategy & design services help you design and roadmap your customer experience to eliminate pain points, reduce churn, and accelerate growth.
Designed with data
To truly transform your customer experience, you first need a clear understanding of your current CX across every touchpoint, from online to in-person at the dealer. We use real data to determine the tools and technology needed to accelerate your desired CX. Our consulting team will help you create a prioritized roadmap for CX transformation.
VW and TTEC formed a digital-first strategic partnership
READ THE CASE STUDYOptimized employee experiences
Our approach focuses on customer experience and employee experience to ensure you optimize a wide range of operational processes across all stakeholders. We analyze your entire ecosystem to design holistic strategies that enhance both your CX and EX.
Reduced average handle time by 10.4%
READ THE CASE STUDYAchievable transformation
Transformation doesn’t happen overnight. Small changes to your strategy can make a big impact. We take a phased approach to implementing change, so it doesn’t get in your way of doing business and still achieves faster results.
Proactive problem-solving increases the bottom line
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4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner
More insights from TTEC
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5 tips to ensure your contact center clicks
Key elements to get your customer experience firing on all cylinders while containing costs
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Generation AI: Ian and TTEC Insights
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AI-powered insights and quality experts boost potential revenue by $3.2M in 3 weeks
TTEC and LevelAI helped an automaker revolutionize associate coaching to vet more leads faster
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What it takes to create “effortless” experiences
Don’t take for granted all that happens beneath the surface
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Outsmart failure in your CX transformation
How to overcome 5 roadblocks in contact center evolution
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A roadmap to break the shackles of silos
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What to watch: Observant banks focus on these 4 in-flux industry developments
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Better leaders drive member loyalty
Since highly engaged members are less likely to leave, this payer wanted to provide its associates with the tools necessary to engage every member calling in. Through our coaching and mentoring solution, we helped enhance every customer interaction.
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Simulated learning accelerates great service
Our client was struggling to meet its customer service needs with both new associates and tenured employees failing to meet goals. We built a virtual contact center that helped associates train with real-world scenarios.
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A customer experience roadmap for long-term success
Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap.
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AI holds huge CX potential for automotive brands in 2024
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with TTEC in the driver's seat Get on the road again with happy customers.
