September 29, 2022 Customer Strategist Big Data’s Big Miss: Customer Strategy Without customer experience leading the way, executives are missing what should be the lynchpin of their Big Data strategies.
September 29, 2022 Customer Strategist Big Data’s 5 Missing Ingredients The volume and velocity of data has exploded, but not enough has changed in the way organizations have leveraged and applied data.
September 29, 2022 Customer Strategist Financial Services and Insurance Banking’s Most Important Currency: Customer Trust Today’s banks must provide personalized cross-channel engagement to defend against new competitors and drive profit growth. There are five key pillars of trust that will improve customer engagement.
September 29, 2022 Customer Strategist Retail Banking Banking Channels: No “Alternatives” Anymore The industry is in the midst of a role reversal between branches and newer customer channels.
September 23, 2022 Customer Strategist 5 Ways Companies are Becoming Truly Customer-Centric New research shows that companies are entering the next phase of customer-centric transformation.
September 22, 2022 Customer Strategist Travel and Hospitality The 4 Steps to Becoming a Customer-Centric Airline Airlines must redirect their sights from cost containment to customer centricity to arrive at long-term success.
September 22, 2022 Customer Strategist 4 Reasons the C-Suite Should Care About Customer Trust When organizations are proactively transparent they can win customers’ trust, and as a result increase profitability through return business and customer advocacy.
September 21, 2022 Customer Strategist 4 Essentials for Adapting to the 2020 Customer Progressive leaders take action now to build customer strength for the future.
September 20, 2022 Customer Strategist 10 Big Data Trends to Get Ahead of Now Turn Big Data from a marketing challenge into revenue-building opportunity.
July 19, 2022 Datasheet Healthcare Providers Steer through the headwinds in the healthcare industry Navigating uncertainty with TTEC’s CX Cost Savings Guarantee
