June 12, 2023 Glossary Term Digital Consulting Digital Consulting is a series of services that help shape an organization's ability to thrive in today's modern digital age.
June 12, 2023 Glossary Term CX Economy CX Consulting consists of professional services that assist brands in developing strategies, operations, and technologies that align business decisions with ideal customer experiences.
June 12, 2023 Glossary Term CX Consulting CX Consulting consists of professional services that assist brands in developing strategies, operations, and technologies that align business decisions with ideal customer experiences.
June 9, 2023 Glossary Term Customer Experience Management (CEM) Customer Experience Management (CEM or CXM) is a strategy hyper-focused on designing brand experiences to meet or exceed customer expectations to ultimately improve customer satisfaction, loyalty, and advocacy.
June 8, 2023 Glossary Term Amazon Connect Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service and customer engagement.
May 15, 2023 Case Study Healthcare Wellness company conquers seasonal surge, cuts backlog with TTEC Our associates ramped quickly to offer omnichannel support when it mattered most
January 30, 2023 Customer Strategist Customer Experience Innovation: Then and Now How has customer experience evolved since 2010?
January 19, 2023 Datasheet Voice Channel Assessment Data Sheet Optimize the voice channel in a digital-first world
