July 15, 2024 Assessment CXO Assessment: Workforce Optimization Struggling with long customer wait times and other service objective inefficiencies? We can help.
June 20, 2024 Video Meet RealSkill A learning approach from TTEC that gets smarter as your employees do
June 11, 2024 Blog 4 ways to cut contact center costs without sacrificing CX Hypergrowth and Startups
May 23, 2024 Service Flex EX Our FlexEX approach is an agile workplace strategy that meets the needs and preferences of today's workforce.
May 17, 2024 Service Workforce Optimization Services Extract maximum return from your most valuable asset
May 17, 2024 Case Study Insurance company optimizes back-office operations by 20% A Canadian insurer eliminated waste in its back-office operations, resulting in happy customers — and happy employees Financial Services and Insurance
May 17, 2024 Case Study Simulated learning accelerates great service Our client was struggling to meet its customer service needs with both new associates and tenured employees failing to meet goals. We built a virtual contact center that helped associates train with real-world scenarios. Automotive
