June 8, 2025 Client Story Robust email automation cuts AHT 10% for Blue Cross and Blue Shield of Minnesota Standardized templates improve accuracy and efficiency to give telesales team a leg up to close sales Healthcare
June 5, 2025 Blog How insurance firms can keep customers close in tumultuous times Financial Services and Insurance
June 4, 2025 Blog Put CX in your cart: Why outsourcing is a smart buy for retailers Retail and eCommerce
May 21, 2025 Client Story Healthcare payer saves cost, streamlines certification of licensed associates AI learning solution role-plays with new hires to ensure they are ready to interact with members and deliver quality CX Healthcare
April 29, 2025 Client Story Knowledgebase curation slashes search time by 42% TTEC put relevant information at associates’ fingertips to speed resolutions Travel and Hospitality
April 22, 2025 White Paper Smarter AI insights, better CX Reimagine quality with a data-driven, expert-led strategy
March 24, 2025 Glossary Term Multimodal AI Multimodal AI is a form of generative AI that uses a combination of images, voice, text, video, and more to make predictions or generate entirely new content.
January 31, 2025 Datasheet TTEC Let Me Know for Contact Center Associates A generative AI solution to improve contact center answering speed and quality
