January 31, 2025 Datasheet TTEC Let Me Know for Contact Center Associates A generative AI solution to improve contact center answering speed and quality
January 28, 2025 On-Demand Webinar Unlock 2025: CX Opportunities You Can’t Ignore The CX landscape is evolving fast—are you ready for 2025?
January 2, 2025 Trends Report Top 3 trends for elevating CX with automation in 2025 Harness the full potential of AI and other tools to deliver next-level experiences
December 2, 2024 Customer Strategist Industry Insights The future of retail: AI will be a cornerstone of CX success 3 ways AI will help transform retail experiences in 2025 Retail and eCommerce
November 21, 2024 Case Study AI-powered insights and quality experts boost potential revenue by $3.2M in 3 weeks TTEC and LevelAI helped an automaker revolutionize associate coaching to vet more leads faster Automotive
October 18, 2024 Case Study Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs Healthcare
October 3, 2024 Case Study Insurance firm pumps up sales 10% with AI-enhanced TTEC Perform Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching Financial Services and Insurance
September 27, 2024 Case Study AI-powered insights (and experts putting them to work) revolutionize quality TTEC disrupts the market with innovative, next-gen digital approach Retail and eCommerce
September 18, 2024 Customer Strategist Perspectives Future of learning: Old school is out, individual and adaptive is in Human experience skills move to the forefront in contact center roles
