April 4, 2023 Blog Every retailer can offer personalized CX that feels high-end (here's how) Retail and eCommerce
March 31, 2023 Case Study Annotation reduces process time from 7 minutes to 1 We worked with our client to add a human judgment element to this process, with each review taking fewer than 60 seconds, rather than 7 minutes Travel and Hospitality
March 21, 2023 Case Study Surge support: A public sector contact center goes live fast when disaster strikes Ongoing state of readiness enables 600 U.S.-based associates to mobilize in work-from-home setup, handling 287K calls Public Sector and Government
February 6, 2023 Blog Level-up your player experience by understanding gamers’ motivations Media and Entertainment
February 1, 2023 Case Study Training makeover revives associate engagement and improves AHT A new curriculum suited for today’s hybrid work environment and a robust, user-friendly knowledgebase boost resolution rates and new hire satisfaction scores Healthcare
January 31, 2023 Case Study Policy annotation flags issues easier 6M user-generated content posts reviewed Travel and Hospitality
January 3, 2023 Case Study New hire training catapults NPS at healthcare company Scores surge 164% with an approach that proves to associates they hold power to make positive impact Healthcare
December 14, 2022 Case Study Media company slashes training time while elevating NPS Redesigned curriculum boosts quality scores and reduces average handle times Media and Entertainment
December 7, 2022 Case Study GE Healthcare cuts associate training time by 38% The company saw quality scores rise and error rates fall after streamlining its new-hire training Healthcare Payers
September 29, 2022 Customer Strategist Break Down the Contact Center Wall Four reasons consumer banking profits from a flexible contact center model. Retail Banking
