October 11, 2017 Customer Strategist Perspectives Are Augmented Reality Sales Tools Ready for Prime Time? Here’s how to look at AR with clear eyes.
July 1, 2017 Customer Strategist Innovation From Within USAA taps into the great ideas of its employees to improve member products and services. Retail Banking
June 13, 2017 Client Story Data and Goliath With its data siloed, a company wasn't able to effectively compete. Our solution helped them develop a clear picture of the customer base, which helped increase revenue-per-subscriber and decrease cost-to-serve. Communications
January 6, 2017 Customer Strategist Virtual and Augmented Reality: Empathy Machines VR and AR devices have the potential to foster emotion and empathy between companies and their users.
January 5, 2017 Customer Strategist The Evolution of Common Customer Experiences Companies from automotive and banking to healthcare and travel have taken the task of simplifying the customer experience to new levels.
October 14, 2016 Customer Strategist Customer Experience Moments of Wow What makes experiences stand out as wow moments for consumers and employees?
October 11, 2016 Customer Strategist Virtual Shopping Becomes Reality eBay Australia and Myer team up to take shoppers on a virtual department store journey. Retail Banking
