October 11, 2022 Customer Strategist Perspectives Customers are your ‘ace in the hole’ during uncertain times CX do’s and don’ts to prepare for potential economic shifts
September 30, 2022 Customer Strategist Business in Bloom The perennial success of 1-800-Flowers.com comes from its commitment to customers, partners, and employees. CEO Jim McCann shares how constant dialogue with these groups leads to customer experience improvements.
September 29, 2022 Customer Strategist Brewing a Turnaround at DAVIDsTEA The retailer shares insights on its data-driven transformation and loyalty lessons learned. Retail and eCommerce
September 27, 2022 Customer Strategist Aldo Crowns User-Generated Content King A global footwear company makes customers the leading voice. Retail and eCommerce
September 22, 2022 Customer Strategist The 4 Steps to Becoming a Customer-Centric Airline Airlines must redirect their sights from cost containment to customer centricity to arrive at long-term success. Travel and Hospitality
September 22, 2022 Customer Strategist 4 Retail Bad Habits to Break Strengthen loyalty and win back the capricious customer. Retail and eCommerce
September 21, 2022 Customer Strategist In Depth 3 ways to turn first-time electric vehicle owners into loyal customers EV sales are surging, capture customer attention with end-to-end support. Automotive
June 21, 2022 Service Customer Retention and Loyalty Leverage technology, analytics, and specially-trained sales associates to help brands drive new revenue and keep customers happy.
July 30, 2021 Customer Strategist The world moves on in a new CX reality How to tackle the unusual aspects of “business as usual” in the wake of the pandemic.
