August 22, 2018 Case Study Airlines Airline loyalty member satisfaction takes off with proactive partnership NPS jumps 104% and calls drop 33% due to proactive analysis of customers intents
May 4, 2018 White Paper 7 Steps to Integrate B2B Sales and Marketing With Data The sales landscape has shifted. Here’s how to adapt.
May 8, 2017 White Paper Know More, Sell More How to leverage data to uncover actionable customer insights
April 18, 2017 Customer Strategist Employees Make Your Brand Promise Count Organizations can learn a lot from Trader Joe’s and Southwest Airlines’ strategy for turning employees into brand ambassadors.
October 11, 2016 Customer Strategist Automotive Where the Rubber Meets the Road Bridgestone tire and auto care upends traditional perceptions of the visit to a mechanic with a dedicated customer focus.
