December 1, 2010 Customer Strategist Financial Services and Insurance When the Customer Is King, Customer Experience Rules Banco Santander’s intense focus on customer experience helps to increase retention, solidify customer loyalty, and build the bottom line.
December 1, 2010 Customer Strategist Retail Banking Is Customer Experience Profitable? You Can Bank on It Customer satisfaction with most banks is at its lowest in years. Banks could win customer loyalty by showcasing experience excellence.
December 1, 2010 Customer Strategist Retail Banking Creating the Un-Bank Experience ING Direct CEO Arkadi Kuhlmann took a cue from retailing to offer a customer experience unlike any competitor in banking.
December 1, 2010 Customer Strategist Retail Banking Commerzbank Takes the Customers' Point of View By listening its customers, German-based Commerzbank kept its customer base stable throughout a two-year acquisition period.
December 1, 2010 Customer Strategist Financial Services and Insurance Short-Termism Is the Biggest Threat to Trustability in Financial Services Don’t fall into the trap of IBGYBG.
December 1, 2010 Customer Strategist Retail Banking Excelling Through Excellent Customer Experiences Research reveals the strategic areas that retail banking must focus on to succeed in today’s hypercompetitive market.
December 1, 2010 Customer Strategist Retail Banking ING Netherlands Is Uniquely Customer Centric Collaboration and accountability create customer experiences that differentiate the bank from its competitors.
October 1, 2010 Customer Strategist Communications The Essential Element of Customer Service in Telecommunications Telecoms are offering a wealth of complex products and services. Now they need a customer support strategy that’s equally advanced: segmentation-based service.
October 1, 2010 Customer Strategist Local Innovation Spurs Global Growth at Etisalat Etisalat Group CMO Essa AlHaddad discusses the telecom’s approach to customers and how it connects local autonomy with enterprisewide strategy.
October 1, 2010 Customer Strategist Communications One Constant in the Social Revolution Telecom convergence means trustability will increase in importance.
October 1, 2010 Customer Strategist Customer Centricity Starts at the C-Level In a changing business environment Xerox Chief Marketing Officer Christa Carone works closely with her C-level colleagues to shed old brand perceptions and partner with customers for long-term strength.
October 1, 2010 Customer Strategist Communications Why Customer Experience Should Matter to You T-Mobile’s focus on the customer experience helps gains customers’ trust and loyalty.
